Crazy idea = “Wow” customer service!

Despite my best efforts to answer every phone call, I have missed a couple of calls since my last blog (Let it go to voice mail. No big deal, right? Think again!).

I used to think that a missed call with no voice mail obviously wasn’t very important. If it was important, the caller would have left a message, right? But, after the RentLinx study revealed that 80% of people who get voice mail hang up, I started rethinking my assumption. How can those 80% of missed calls not be important?

So, I got this crazy idea. What if I called the person who just hung up? I checked our phone log, looked up the caller’s number, got ready to dial and --- I hesitated. Would I be met with hostility? Indifference? Irritation? After all, this person hadn’t left a message.

I took a deep breath, dialed the number, and said: “Hi, this is Amanda from RentLinx. I’m sorry I missed your call a few minutes ago. May I help you?”

Guess what? She was thrilled that I had called her! Thrilled! I answered her question and she said “Wow, what great customer service!”

I’ve done this a few more times since, and every time, I get the same reaction: “Wow!”

Try it! Call someone who hung up without leaving you a message. Then, let me know what happens!

Amanda Schneider

www.rentlinx.com

RentLinx at the NAA!

RentLinx will be exhibiting at the National Apartment Association (NAA) Conference later week in New Orleans! This will be our first year exhibiting at the show!

Come see us!

Come visit us! We'll be at booth #1448 near the bathrooms and the Internet station! If you're going to be there, let me know. I'd love to set up a time to meet.

Free admission!

Don't have a ticket yet? Click here to download a complimentary pass for admission to the NAA Expo on Friday, June 25th!

Great prizes!

Stop by our booth to enter to win one of our great prizes! A brand new iPod Touch and $500 in RentLinx Plus! gift certificates!

New Custom Lead and Advertising Reports

Starting next week RentLinx members will receive a new custom Lead and Advertising Report similar to the one on the right! This report summarizes how their ads are doing and gives specific tips to improve ad performance!

Along with this change, we're also adding additional e-mail settings so our members can choose how often they receive a report (weekly, monthly or not at all) and also decide if there are other types of e-mails they would prefer not to receive.