Wednesday, August 26, 2015

Answers to Your 7 Most Common Questions

RentLinx prides itself on customer service, which often involves helping our users out with questions they run into while using the site. We took some of your top questions and decided to tackle them all in one convenient blog post. Let's get started!

  1. How often should I be updating my listing?
    We recommend logging in and clicking the "Mark as updated" link a couple times per week. Fresh ads get more visibility than older ones!

  2. How do I add a new unit to my existing property listing?
    From your Manage Properties page (the first one you see after logging in), click on your property address/community name. Just underneath the rent amount listed in your existing unit, you'll see a link that says "Add a New Unit". Click that to tack on another unit to your listing!

  3. How do I remove a property once it's leased?
    First, do a happy dance, because you've found a renter and that's awesome! Next, log into your account and click that green Active button. From the dropdown menu that appears, select "Mark as leased". This will stop the advertisement of your listing and save the information in your account in case you need to re-list the property with us in the future.

  4. Someone inquired about my property via email.  How do I reply to them?
    The email you receive from us will contain contact information that the prospective renter provided. You can call them if they left a phone number, or if you want to email them, just hit the reply button like you're responding to any other email. You can also click on their email address, and most email clients will open up a new message that's ready to be composed and sent to the renter.

  5. When it comes to Plus!, what's the difference between Plus! for Small Properties and Plus! for Communities?
    Plus! for Small Properties and Plus! for Communities differ only in pricing structure. Small Properties is ideal for properties that have 20 or fewer units, and is a flat fee of $50 for 30 days of Plus! advertising. Communities is for properties with 21 or more units, and these upgrades pay $10 per verified lead with a minimum of 5 leads. You can set your monthly maximum to whatever best fits your budget.

  6. Speaking of Plus!, what's up with that crazy phone number and extensions I see on my listings?
    This is your property's special tracking phone number.  It allows us to log and record each incoming call from prospective renters. Don't worry -- it will still ring to the phone line you've provided in your account settings! The extensions refer to the specific partner site the caller found your ad on. If there is no extension, the caller is prompted to dial 0 to be connected.

  7. You guys are the absolute best. Is there any way I can give you more money?
    Great question! We get this all the time. The answer is YES, you can give us more money! Non-sequential 10s and 20s work best.

    In all seriousness, do check out our full suite of products (including Plus! and WebLinx) to see if they're a fit for you.

We hope you've found this Q&A useful! If you have a question that wasn't answered here, be sure to check our help docs! As always, you can drop us a line at or phone us at 800-510-5469 (Monday thru Friday, 10:00 a.m. - 5:00 p.m. Pacific). We'll look forward to speaking to you!


Friday, July 24, 2015

Get to Know: Tony Wright, Software Engineer

What is your position with RentLinx?
I'm a Software Engineer working on the core RentLinx product suite. 

How did you end up working for RentLinx?

Before finding RentLinx, I had spent some time at a large company, a small non-profit organization, and also did some freelance work.  But it was a little office in Pacific Beach that won my heart.  Haven't looked back since!

What does your job entail?

I build out a lot of new features on and  I also fix the occasional bug and put tests in place in order to ensure the same thing doesn't break twice!

What is the most difficult part of your job?

They say that "legacy code" is code you wrote 6 months ago.  One of the difficult parts of my job is continuously modernizing our code base so that nothing feels too old or stale.

What's the best part of your job?

I should probably say something altruistic - I mean, it's good to help renters find apartments, and it's good to help property managers find tenants.  But if I'm being honest, the best part of my job is the people here at RentLinx.  There are good folk around these parts.  Except for Forrest.  He's miserable.  (Just kidding, Forrest!)

Where are you originally from, and how did you end up in San Diego?

I have the Midwest in my veins but have lived in San Diego since I was a kid.  I hope I never leave!

What do you like to do in your spare time?

Sleep.  It's not a basic human necessity; it's an art form.

Do you have any unusual hobbies?

I play Ultimate Frisbee at night with a light-up disc every week.  I also spend a lot of time reading 4th century authors and pondering ethics.

Tell me about your family, pets, etc.?

I've been happily married for about two years now.  We just purchased our first home - a duplex shared with my brother and sister-in-law.  No pets; if I have to put that much time and effort into caring for another living thing, I expect it to at least have the decency to put me into a retirement home when I'm old and grey.

Do you have a favorite saying or quote? If so, what is it and why is it your favorite?

“It is all very well for you to write simply and the simpler the better. But do not start to think so damned simply. Know how complicated it is and then state it simply.” - Ernest Hemmingway

It's a challenging mantra. It doesn't come easily. But it is absolutely essential for effective communication.

Wednesday, May 20, 2015

Even More New Features!

We've got some great new features for you! Grab some tea, get cozy, and prepare to be wowed!

1) The Manage Properties Facelift

Gorgeous, right? We think so, too!

We've redesigned the Manage Properties Page and added some really cool functions.
  • There's now a Property Search Bar on the top right side that lets you filter your properties by keyword, property name, and/or address. If you have pages and pages of properties, you'll now be able to find exactly the one you're looking for with just a quick search!
  • Those Facebook and Twitter Icons are much cooler. And speaking of icons, there's a few new ones you may see next to your properties -- like the one that denotes a hidden address.
  • We've added a ShowMeTheRent Share Link at the bottom right. This takes you to a list of all of your properties on, which is great to pass along to your potential renters. Here's an example list:

2) Pay Invoices with a Credit Card

You can now pay any invoices that are due with a credit card!  If you already have a card on file, you'll see a link in your billing information to use this feature.  You can add a new credit card if you don't already have one on file.  Check out our help article for more detailed step-by-step instructions on how to use this feature.

3) XML Feed for Your Company

If you'd like to download an XML file with all of the data from your RentLinx listings, you're in luck! You can contact us to enable this feature, and once that's done, you'll be able to access and download your company feed.

As always, thanks for using RentLinx, and let us know about more features you'd like to see in the future!


Wednesday, April 08, 2015

Big News! RentLinx Acquired by AppFolio!

Hi Everyone,

I started RentLinx almost exactly 10 years ago in the April of 2005 and I’m writing to share some exciting news with you. I’m beyond proud and excited to announce that we have been acquired by AppFolio as of April 1st, 2015! Below I have answered a few questions you might have.

Is RentLinx going away?

No! We will still operate as an independent service and continue to grow and improve. We will also be integrating some of our powerful advertising tools into AppFolio.

What does this mean for me?

Only good things. We’ll be hiring more developers, adding new features and generally improving everything to make your advertising experience even better.

What is AppFolio?

AppFolio Property Manager is the fastest growing and most advanced property management software in the industry. Thousands of property management companies across the US use AppFolio to help run nearly every aspect of their businesses. I’ve spent the last few months learning about the product and the company and I couldn’t be more excited to team up with them.

What else does AppFolio do?

So much cool stuff! One of the reasons I’m most excited about this acquisition is that we get to introduce AppFolio’s full suite of services to RentLinx customers. We constantly get requests for services that we simply haven’t been able to provide in order to maintain our focus on advertising, but AppFolio does it all! Specifically AppFolio offers:
  • Online rental applications & leases
  • Built-In resident screening
  • Online rent collection
  • Mobile inspections
  • Complete accounting
  • Customizable reports
  • Property Management Websites
  • And tons more!

If you’re curious if AppFolio could work for your business, please send a quick reply to this email and I would be happy to put you in touch with an AppFolio representative who can give you more information about the software. You can also check them out yourself at

What if I already use AppFolio Property Manager?

That’s awesome! Stay tuned for updates to both AppFolio and RentLinx. Soon you won’t have to maintain separate accounts as your listings will begin flowing automatically. For now, just keep doing what you’re doing and look forward to continued improvements.

I’d like to sincerely thank you for finding and using RentLinx and helping us grow to where we are today. I can’t wait for the next 10 years which promise to be even more exciting!

Jeremy Schneider
Founder & President, RentLinx


Tuesday, March 24, 2015

New RentLinx Features!

Our software developers have been busy making RentLinx better for you. Some of our recently launched new features are:

  • When you update your email address, we update your RentLinx ID to match.
  • It is now easier to list a room for rent.
  • Your Plus! listings are now on!
  • Any user with access to a property listing can request lead refunds for that property.
  • A phone call from someone who hangs up without indicating the source of the lead is automatically considered a free lead.
RentLinx for Brokers and Locators:
  • We launched a new service for brokers, locators, Realtors and agents. If you help renters find apartments, and you're not the property manager or owner, then our new service is for you! Learn more here.
 #1 TIP: Keep your listing up to date! Fresh listings get better exposure and more leads! Log in now!


Monday, March 16, 2015

New ShowMeTheRent Designs!

Check out the beautiful new designs at ShowMeTheRent!

ShowMeTheRent is a great place to begin an apartment search.  We post tons of fresh listings every day, it's an easy-to-use site, and there are lots of unique search features available -- keyword, school districts, and map boundaries, to name a few!  ShowMeTheRent has 2 million page views per month, marking its web traffic at an 8 percent increase from a year ago.

Fun fact: The busiest day of the week for ShowMeTheRent traffic?  Monday!  Surprisingly, Saturday is actually the slowest day for searches.

Has your listing been found and/or leased via a lead from ShowMeTheRent?  Tell us in the comments!


Thursday, March 12, 2015

Add a Logo to Your Renter Portal & Brochures!

If you have a company logo like the example above, you can add it to your Renter Portal as well as your brochures! It's easy!

1) Go to your Account Settings and click on "Edit Company Logo".

2) Click on "Choose File" and select the logo file from your computer.  Then click "Upload New Logo".

3) Your new logo will now be displayed on your Renter Portal as well as your brochures!

Log in now to update your logo and your listings!


Monday, February 23, 2015

The Linx Between Renting and Dating

When your lease will be signed, it's a really great find -- that's amore!

Renting out your property is quite a bit like online dating.  It requires a lot of investment of your time and energy.  Combing through your potential matches to find that one perfect person for you (or your property) is a process.  Of course, there are some places where this analogy falls apart.  For instance, if you want to take a break from dating, you lose nothing, but getting your property rented sooner rather than later is essential.  And of course, your new renter signs a lease much sooner than most people sign a marriage license.  Follow the tips below, and you can soon find yourself in leased-up bliss with a great renter.

1) Stay Current

Just as one would keep their dating profile up-to-date, your listings should also stay updated.  Updated listings are sent to the top of search results, which means there’s a much higher chance they’ll be seen by prospective renters.  Even if you have nothing to actually change about your ads, marking them as updated a few times a week will keep your listings fresh and accessible to your market.  Whenever I saw an outdated dating profile, I generally assumed that that person had already found a partner, and I didn’t bother to contact them.  Likewise, if your listing remains outdated, most renters will assume you’ve already found a new resident.  An updated property is an available property!

2) Picture It

Dating profiles and rental ads alike attract far more attention when they come with pictures.  A new home and a new partner are significant investments, and people like to see what to expect in advance. Similarly, keep your photos up to date!  I can’t tell you how many people I’ve met in person who looked nothing like their pictures on their dating profiles – some were almost unrecognizable!  If you’ve renovated your kitchen, show it off.  Has your exterior been painted recently?  Reflect that in your photos.  

3) Use Your Words

A good description goes a very long way toward making a potential date or your property as attractive and appealing as possible.  In my online dating days, I quickly got bored with short, uninformative profiles that told me little to nothing about the other person.  Content, grammar, and punctuation are all very important.  Make sure to include pertinent details that the other sections of your profile might not have covered.  A poorly-written description for dating profiles and rental ads alike can deter a reader’s interest.  Take a look at these descriptions from two (very fake) rental ads. Which one would you be more excited to see?

4) Be Patient

Whether you’re trying to find someone to date or someone to rent your property, it takes time and effort.  It can be an exercise in frustration.  You’re going to run across some candidates who aren’t ideal; you’re going to face rejection; you might wait too long while weighing your options and lose a potential renter to someone else.  Patience and persistence are key.  Your perfect renter is out there, ready to fall in love with your property.  Keeping your profile current with a great description and pictures for the maximum curb appeal can help attract them to your property even faster.

I hope you find the resident of your dreams! 

- Katie Williams


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